Are YOU ready to make your employees feel like kings and queens for a week? It’s rewarding and legal!
Anyone who’s in the same general field as my wife and I should be gearing up right about now for this year’s
Customer Service Appreciation Week. I’m not sure if this annual internal salute to service representatives was invented by the same Hallmark scientists who created such business-based holidays as Boss’ Day or Secretaries Day, but since it benefits me each year, I refuse to be an ingrate.
The premise, for those of you in other fields with your own traditions of positive reinforcement: each year for five consecutive business days, customer service supervisors who can spell and pronounce “morale” treat their employees to a series of extra fun perks. Sometimes it’s free donuts for breakfast and/or a a catered lunch. Sometimes there are team-building exercises or one-on-one contests, with useful prizes at stake. For companies with relaxed dress codes, there can also be themed clothing days — e.g., Hawaiian shirt day, sports apparel day, jeans day, etc. If it’s different from a normal work day and doesn’t double everyone’s stress level, it’s welcome this week.
Between my wife and me, we have [mumble-mutter] years of experience in customer service, many of which have been blessed by superiors who observed CSA Week. We each have multiple fond memories of the occasion.
For those about to party on the clock, we salute you…
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