2020 Makes 20 Years

Chocolate Cupcake!

What better way to celebrate a special occasion in 2020 than a cupcake topped with the emoji that best describes 2020.

2020 took casualties on every level, literally as well as metaphorically. Lives have been lost. Survivors have had their lives changed for the worse by lingering coronavirus side effects. Jobs have been suspended or eliminated. Businesses have closed. Families have suffered. Special events were canceled….or worse, continued on schedule but infected and killed their attendees. Plans great and small were waylaid. Happy times were postponed for safety’s sake and downgraded to a form of delayed gratification to be fulfilled in what will hopefully not be an even worse year to come.

Milestones on the calendar came and went — some without fanfare, others with drastically reduced celebrations. My own example at hand: 2020 marked my twentieth anniversary at my day job.

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How Not to Celebrate Customer Service Appreciation Week

Are YOU ready to make your employees feel like kings and queens for a week? It’s rewarding and legal!

Anyone who’s in the same general field as my wife and I should be gearing up right about now for this year’s Customer Service Appreciation Week. I’m not sure if this annual internal salute to service representatives was invented by the same Hallmark scientists who created such business-based holidays as Boss’ Day or Secretaries Day, but since it benefits me each year, I refuse to be an ingrate.

The premise, for those of you in other fields with your own traditions of positive reinforcement: each year for five consecutive business days, customer service supervisors who can spell and pronounce “morale” treat their employees to a series of extra fun perks. Sometimes it’s free donuts for breakfast and/or a a catered lunch. Sometimes there are team-building exercises or one-on-one contests, with useful prizes at stake. For companies with relaxed dress codes, there can also be themed clothing days — e.g., Hawaiian shirt day, sports apparel day, jeans day, etc. If it’s different from a normal work day and doesn’t double everyone’s stress level, it’s welcome this week.

Between my wife and me, we have [mumble-mutter] years of experience in customer service, many of which have been blessed by superiors who observed CSA Week. We each have multiple fond memories of the occasion.

For those about to party on the clock, we salute you…

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